FAQs

Why do I need an internet connection to convert files?
File conversion is done on a secure, encrypted conversion server instead of on your phone. There are a few reasons for this: A lot of types of conv...
Thu, 12 May, 2016 at 10:51 AM
What kinds of files can I convert?
You can convert nearly any type of file. Video, Audio, Images, Documents, Ebooks and Archives are all supported. If a file cannot be converted, it is ...
Wed, 18 May, 2016 at 1:47 PM
Why did my conversion fail?
The most common reason is your internet connection dropped out. Double check that you have a good connection, then try again. Here's a list of th...
Wed, 18 May, 2016 at 1:48 PM
Why didn't my PDF convert correctly?
PDF is a read-only format that is not meant to be edited. A lot of times the PDF files is too complex to be properly converted to another format. Our ...
Wed, 18 May, 2016 at 1:48 PM
My conversion finished. How do I use this file?
The converted file will be located in /sdcard/<APP_NAME_HERE>. Use the open and send/share to use the file, or use a file manager app like OI File...
Wed, 18 May, 2016 at 1:50 PM