FAQs

How to check if iCloud backup is enabled
Cloud Backup is a service from Apple which backs up the entire contents of your device to the cloud. If the device is lost or broken, you can set up a new p...
Tue, 31 Aug, 2021 at 1:32 PM
Why can I only add 10 photos/videos at a time on Premium?
Importing more than 10 files at once can cause memory/crashing issues on some devices, so we've decided to limit it to 10 at a time to eliminate any ri...
Wed, 8 Sep, 2021 at 8:43 AM
What happened to the option to backup individual files?
This option has been removed in Locker 4.0+. Note that any files you already backed up will be automatically restored to the app when you open it. The app c...
Tue, 31 Aug, 2021 at 1:42 PM
I forgot my PIN or can't access the app
It is not possible to get into the app if you forgot your PIN, but you may be able to recover your files with a Mac or PC: https://float.support/article/900...
Tue, 31 Aug, 2021 at 1:46 PM
Can I reset my PIN without my old PIN?
It is not possible to reset your PIN without knowing your existing PIN. You would need to export your files and save them outside of the app, and then delet...
Fri, 17 Sep, 2021 at 7:29 PM
Stuck on black screen, can't access app.
If you cannot open the app, you can always easily save all your files to a Mac or PC, here’s how: How to export all Locker files to Mac or PC Note that if t...
Tue, 31 Aug, 2021 at 1:46 PM
Why do app links open App Store instead of directly?
Unfortunately some apps do not provide a way to be opened directly from other apps. For these apps, we have to open the App Store page, where you can then t...
Tue, 31 Aug, 2021 at 2:44 PM
How do I restore items I manually backed up to cloud in an older version of Locker?
If you have previously used the premium option to manually backup files to your icloud, there is no longer a need to manually restore them if you have Locke...
Tue, 31 Aug, 2021 at 1:49 PM
I changed the app icon, but can't change the title.
Sorry, it is not possible on iOS 14+ to change the title of an app, only the icon.
Tue, 31 Aug, 2021 at 1:51 PM
I can't add a photo or video to Locker
First, be sure you are on the "All" tab to make sure you can see all your files. Then tap the "+". You can also make sure the app has ...
Tue, 31 Aug, 2021 at 1:52 PM