FAQs

How to export / transfer files from your Locker
Export All Files from your Locker: In the Locker settings menu, choose "Export All Files". This will create a .zip file containing all your Locke...
Tue, 31 Aug, 2021 at 1:20 PM
I don't see my files or photos, what can I do?
First, be sure you are on the "All" tab to make sure you can see all your files.  Files are only stored on your own device, so if the device i...
Thu, 2 Sep, 2021 at 12:30 PM
Will I lose my files if I lose or break my phone?
By default, your files are only stored in the app, so you will lose your files if you delete the app or lose/break your phone. If you have enabled automati...
Tue, 31 Aug, 2021 at 2:27 PM
I lost or broke my device, or deleted the app. Can I recover my files?
Deleting the app deletes the files inside, and losing the devices would mean the files are lost as they are not stored on our servers. It would only be poss...
Tue, 31 Aug, 2021 at 1:47 PM
How I manage or cancel my subscription?
         All App Store subscriptions can be managed in your the "Subscriptions" section of the settings app, which you can reach through this lin...
Sun, 5 Sep, 2021 at 9:22 AM
How do I hide an app on the home screen?
How and if you can hide apps depends on your version of iOS. If you don't know your version of iOS, go to Settings > General > About > Softw...
Fri, 3 Sep, 2021 at 9:59 AM
Are my files stored on your servers?
No. We do not store any files or have any servers. If you delete the app, the files inside are gone and could only be recovered if you use iCloud Backup on ...
Tue, 31 Aug, 2021 at 1:51 PM
How to export all Locker files to Mac or PC
Export all items to a Mac or PC if the app is not working: Even if there is ever an issue with the app, or for any reason other export options do not work,...
Tue, 31 Aug, 2021 at 1:21 PM
I got an error during "Export All Files"
Here are a list of things to check that may solve this issue. Please note that you can always easily save all your files to a Mac or PC, here’s how: How to ...
Tue, 31 Aug, 2021 at 1:43 PM
I got an error on "Save all Photos and Videos back to Photos app"
I have included a list of things to check that may solve this issue. You can also export your files with other methods here: https://float.support/article/9...
Tue, 31 Aug, 2021 at 1:45 PM