FAQs

I don't see the option to "Remove App" From Home Screen on iPad
This option is not available on iPad until iPadOS 15, which is currently available in beta, and will be released to the public around September 2021.
Fri, 3 Sep, 2021 at 9:58 AM
How do I restore an app back to the home screen?
iOS 14 Go to your App Library (last screen on the right on your home screens), hold down on the app and select "Add to Home Screen" iOS 12-13 ...
Tue, 31 Aug, 2021 at 2:23 PM
I have videos/photos that are blank or don't open.
This is due to a bug that restores some types of files without a file extension. You can fix by: 1. Hold down on the item's thumbnail in Locker and ch...
Tue, 31 Aug, 2021 at 2:25 PM
Is the "Lifetime Pass" a one-time payment?
Yes, "Lifetime Pass" is a one-time payment which unlocks premium features permanently. You will NOT be charged monthly.
Sun, 5 Sep, 2021 at 9:20 AM
I got the Lifetime Pass Promo, will I ever be charged in the future?
Nope! You now have the premium features permanently, for free. This is a temporary promotion we sometimes offer to promote the app. While the promotion is t...
Sun, 5 Sep, 2021 at 9:22 AM
How do I restore my purchases on iOS? I purchased Premium Pass but still cannot access premium features
Sometimes a purchase needs to be restored, such as when you get a new phone or reinstall an app. To restore a purchase you made previously, go to Settings...
Sun, 5 Sep, 2021 at 9:22 AM
Why can't I see filenames of photos or rename them in Locker 4.0+?
We removed the ability to see filenames under thumbnails and rename filenames of photos and videos in Locker 4.0+, in order to make room for larger thumbnai...
Thu, 16 Sep, 2021 at 7:18 AM
I have an issue that is not listed here.
If you've reviewed all the help articles and don't see your issue listed, you can try emailing customer support at locker@float.support . We respo...
Thu, 2 Sep, 2021 at 9:37 AM