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Knowledge base
Locker
FAQs
30
How to export / transfer files from your Locker
I don't see my files or photos, what can I do?
Will I lose my files if I lose or break my phone?
I lost or broke my device, or deleted the app. Can I recover my files?
I restored an iCloud backup, but don't see any of my files.
See all 30 articles
Guess Word
FAQs
4
How do I record videos of friends giving clues?
Can I submit a new category?
How do I manage or cancel my subscription?
Guess Word Privacy Policy & Terms of Use
Policies
SmoothMobile, LLC Policy
1
Privacy Policy and Terms of Use
GIF Maker
FAQs
2
What kinds of files can be used to create GIFs?
What happened to the option to upload GIFs to cloud?
Interval Timer □
FAQs
6
How do I set and hear my audio guide?
I can't drag the settings bar to the exact amount I need for my workout. What can I do?
I need to follow a workout on another app while listening to the timer. How do I do this?
The app is asking me to purchase Premium Pass, but I already have it.
How do I manage or cancel a subscription?
See all 6 articles
Tabata Timer □
FAQs
6
How do I set my audio guide?
I can't drag the settings bar to the exact amount I need for my workout. What can I do?
I need to follow a workout on a another app while listening to the timer. How do I do this?
The app is asking me to purchase Premium Pass, but I already have it.
How do I manage or cancel a subscription?
See all 6 articles
Converter Help
FAQs
15
Why didn't my PDF convert correctly?
How do I convert a file from the web?
Can this app convert text-to-speech and speech-to-text?
Why do I need an internet connection to convert files?
How do I open my converted file?
See all 15 articles
General Help
FAQs
5
How I manage or cancel my subscription?
How do I restore my purchases on iOS? I purchased Premium Pass but still cannot access premium features
I got the Lifetime Pass Promo, will I ever be charged in the future?
Is the Lifetime Pass a one-time payment?
How do I restore my purchases on Mac? I purchased Premium Pass but still cannot access premium features
The Video Converter
FAQs
1
Output video file is very large
The Audio Converter
FAQs
2
Error says to download song from Music app, even though song is downloaded
Convert a song in iTunes / Apple Music Library
The Ebook Converter
FAQs
4
How to convert from iBooks?
How to convert from Kindle?
Converting from PDF and file is not editable or formatting is wrong.
How to get to the ebook file in my reader app?
The Image Converter
FAQs
1
How to fix issues when converting to SVG
The Document Converter
FAQs
1
Converting from PDF and file is not editable or formatting is wrong.
The Vector Converter
FAQs
1
How to fix issues when converting to SVG
Video Merger
FAQs
11
I get an error when exporting a video
A black box is covering a portion of my video
I bought an in-app purchase but don't have the premium features
How do I add music?
Can I trim/crop my video clips?
See all 11 articles
The File Converter
FAQs
1
"The File Converter" app is no longer working.
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